AI in business: myths debunked, benefits revealed
Contrary to what some may think, artificial intelligence (AI) is not a threat to businesses. People often believe that AI is a robot that thinks like a human and can make autonomous decisions, while in reality, it’s a computer technology that performs certain cognitive tasks previously executed by humans. In fact, AI is a tool that helps professionals improve productivity and performance by automating certain processes and tasks that previously required human resources. Additionally, this technology can exploit data to a degree unattainable by humans. Here are some examples that highlight this phenomenon.
An ally for better customer service
The most common challenges in business include customer satisfaction, loyalty, and relationship management. With social media and technological advances, information is much more quickly and easily accessible. That’s why prioritizing interactions with artificial intelligence is crucial. Indeed, AI can follow up with your customers by generating automated and personalized responses. By collecting and analyzing data, it understands habits, establishes expectations, and predicts future customer needs. In addition to responding in real-time, robots learn from each conversation to suggest increasingly adapted and personalized responses.
Improving productivity
Since AI can save time on both simple, repetitive tasks and more complex, strategic ones, it frees up employees to focus on higher value-added tasks that genuinely require human presence.
Complaint management
This computer tool can interact with dissatisfied customers pleasantly. This way, you collect information about the complaint and can then proceed with the necessary steps.
At the end of the day
Conferences and conventions keep your employees up-to-date, but they also take up a lot of time. AI is a useful tool that keeps you informed of all changes in your industry.
An educational tool
By seeking assistance from a robot, you spend much less time on research, freeing up time for other more important tasks.
Reducing errors
Although AI is not immune to errors, it is much more precise and increases accuracy.
Training in your company
Indeed, the robot can assist your employees in real learning situations and provide continuous feedback. All of this provides a wealth of content for your employees.
We are convinced that the combination of human expertise and AI is the key to success. Do not hesitate to contact us if you have any questions or would like to learn more about our services.